FAQs 

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Here are some frequently asked questions (FAQs) that can help provide clarity on our services.

  1. What is included in the photo booth rental package?
    Answer: Our standard package includes a photo booth from our collection, a backdrop, digital copies of all photos, setup and takedown. We also offer customizable packages for different event needs.

  2. How long does it take to set up and take down the booth?
    Answer: Setups usually take about 1 hour, and takedowns take around 45 minutes. We encourage clients to give us a setup time at least 2 hours prior to the start of the event to account for any delays so that this time does not interfere with your event timeline.

  3. Do I need to provide anything for the photo booth?
    Answer: We provide all necessary equipment, including a camera, lighting, and backdrop. You just need to ensure there’s a power source and a space for the booth at the event location.

  4. How much space is needed for the photo booth?
    Answer: Typically, we require a space of about 10ft x 10ft to set up the photo booth, though we can adjust for smaller spaces if necessary. It should also be located near a power outlet.

  5. How many people can fit in a photo booth picture?
    Answer: Depending on the setup, our booth can fit up to 6-8 people comfortably in one shot.

  6. Can I customize the photo prints?
    Answer: Absolutely! We offer customizable photo templates with event names, logos, dates, and even color schemes that match your event’s theme.

  7. Do you offer digital copies of the photos?
    Answer: Yes, all photos taken at the event will be provided digitally after the event. Guests can also receive their photos instantly via email, SMS, QR code or prints depending on your chosen package.

  8. Do you provide props for the booth?
    Answer: Yes, we provide a wide range of fun and themed props for guests to use at an additional cost. We can also offer specific or custom props to match your event’s theme if requested in advance.

  9. Is an attendant included in the rental?
    Answer: Yes, except for Insta Booth rentals unless requested otherwise. Our professional attendants are included in all DSRL rentals to ensure the booth runs smoothly and to assist guests throughout the event.

  10. How many photos can be taken during the event?
    Answer: Yes, our booths can be set up outdoors. However, we need to ensure that there’s sufficient lighting and a covered area in case of rain or extreme weather conditions.

  11. Can the photo booth be used outdoors?
    Answer: Yes, our booths can be set up outdoors. However, we need to ensure that there’s sufficient lighting and a covered area in case of rain or extreme weather conditions.

  12. How far in advance should I book the photo booth?
    Answer: We recommend booking at least 1 month in advance, especially for peak seasons like summertime. However, we do accommodate last-minute bookings based on availability.

  13. What areas do you service?
    Answer: We provide services within a 20km radius from our headquarters in the Ottawa/Gatineau area. If your event is outside of this area, please contact us for a custom quote, as travel fees may apply.

  14. What happens if there are technical issues during the event?
    Answer: Our photo booth attendants are trained to handle most technical issues on the spot. In the rare case of a major issue, we have backup equipment and support to minimize downtime.
     
  15. What happens if there are technical issues during the event?
    Answer: Yes, we understand plans change. However, your deposit shall be forfeited to cover administrative costs and lost opportunities. Rescheduling is also possible depending on availability.